Consultancy
For a telemarketing team to succeed you need to have the right people working on the phones. We can help initiate processes to give you a head start:
Recruitment – Make sure you’re employing the right people
- Ensure you are employing the right people
- Initial Telephone Assessment
- Interview Approaches
- Assess Absorption Skills
- Secondary Telephone Assessment
Training – Overview and objectives
- Finding the correct Decision Maker Contact
- Objection Handling at Switch
- Steps of the Sale
- How to approach the DMC
- Objection Handling with the DMC
- Developing a Call Guide
Management – Get the best from your team
- Monitoring Productivity
- Solving productivity issues
- What will motivate your team
- Implementing incentives
- On-going training
We can give you the skills to create a successful internal telemarketing team – ensuring the key elements of training, productivity and motivation are paramount.
Our primary objective is to supply our customers with the highest quality tailor-made solution available.
